SORT IT FLIGHTS — FREE UK261 DELAY CLAIM TEMPLATE

Edit every placeholder and remove optional text that does not apply. General information only; not a letter before action, court document or guarantee of entitlement. Use the airline’s official process. Do not send this blank template.

[Your full name]
[Your contact email and postal address]
[Date]

To: [Operating airline's customer relations team]
Subject: Flight delay compensation request — [flight number], [original flight date]
Booking reference: [booking reference]
Existing case reference: [reference, or "new claim"]

Dear Customer Relations Team,

Please assess my request for fixed flight delay compensation under UK261, if applicable to this journey.

I travelled on [flight number] from [departure airport] to [arrival airport] on [original flight date]. The scheduled arrival was [date, time and time zone]. The actual arrival was [date, time and time zone], a delay of [hours and minutes].

[If relevant: The flights were on one booking. My final destination was [airport] and my actual arrival there was [date and time]. Otherwise delete this paragraph.]

The reason given for the delay was [airline's explanation, or "no explanation has been provided"]. Based on the information available to me, I believe the claim should be considered because [brief factual explanation; do not guess or invent a cause].

Passenger(s) included: [names — include others only where you have the required permission].
Requested compensation: [amount and currency per eligible passenger, number of passengers and total; check the applicable rules before completing].

I attach copies of [list the relevant supporting documents].

Please confirm receipt and provide your written decision. If you decline compensation, please explain the facts and grounds you rely on, including any extraordinary circumstances and measures taken to avoid the disruption. Please identify the relevant dispute resolution route if this is your final response.

Yours faithfully,
[Your full name]

Guidance: https://helpmesortit.co.uk/guides/flight-delay-claim-letter-template/
Checked 25 October 2026.