SORT IT FLIGHTS — FLIGHT DELAY EVIDENCE CHECKLIST

Not every item applies. Missing one document does not itself decide eligibility. Keep originals and provide relevant copies through official channels.

BOOKING AND PASSENGER DETAILS
[ ] Booking confirmation or e-ticket — Keep the original booking reference and passenger names together.
[ ] Operating airline and affected flight — Record who operated the flight, the number and original travel date.
[ ] Departure, destination and any connections — Keep the whole itinerary and identify separate bookings.
[ ] Evidence that you travelled — Keep a boarding pass if available, or other records that connect you to the flight.

WHAT HAPPENED ON THE DAY
[ ] Scheduled arrival — Record the original date, local time and time zone.
[ ] Actual arrival — Save the evidence you have and distinguish an estimate from a confirmed time.
[ ] Airline’s explanation — Keep the exact message rather than replacing it with a guess.
[ ] Replacement travel, if relevant — Keep the new itinerary and a short explanation of why it changed.

YOUR CLAIM HISTORY
[ ] First claim and acknowledgement — Save a copy, its reference and the submission date.
[ ] All replies and any final refusal — Keep the full messages in date order.
[ ] Any payment, offer or existing representative — Record what was offered or paid and who already acts for you.
[ ] Relevant deadlines — Check the airline, ADR and court time limits separately.

ONLY WHERE RELEVANT
[ ] Itemised expense receipts — Keep expense requests separate from fixed compensation.
[ ] Other passengers’ permission — Use the airline’s requirements before including anyone else.
[ ] A short evidence index — Number your files so the airline can match each document to your timeline.

Guide: https://helpmesortit.co.uk/guides/flight-delay-evidence-checklist/
Checked 25 October 2026.