UK261 delay compensation per passenger
For a qualifying delayed flight, the standard amounts are shown below. Coverage and the cause of disruption must also qualify. These are delay amounts; cancellations and rerouting have additional rules.
| Flight distance | Arrival delay | Amount |
|---|---|---|
| Up to 1,500 km | 3 hours or more | £220 |
| Over 1,500 to 3,500 km | 3 hours or more | £350 |
| Over 3,500 km | 3 to under 4 hours | £260 |
| Over 3,500 km | 4 hours or more | £520 |
The maximum is not a guaranteed or average payout. A shorter ticket price does not reduce a qualifying fixed award. See our eligibility guide before estimating your claim.
Compensation, a refund and expenses are different
Compensation addresses disruption. A ticket refund returns the fare when a refund right applies. Reimbursement covers eligible costs such as meals or overnight accommodation. Keep these items separate when you contact the airline; an expenses payment does not necessarily settle a compensation claim.
What would you keep with Sort It Flights?
Our proposed fee is 35% of eligible compensation actually recovered, including any applicable VAT. You keep 65%. No recovery means no service fee. These examples describe the planned service; paid claim handling is not yet available.
| Compensation | 35% fee | You keep |
|---|---|---|
| £220 | £77 | £143 |
| £260 | £91 | £169 |
| £350 | £122.50 | £227.50 |
| £520 | £182 | £338 |
Ticket refunds, expenses and court work are excluded from this percentage service. You can claim directly from the airline for free and retain the full award.
If more than one passenger travelled
Keep the travel details for each person together, but do not assume everyone has identical entitlement. Record any separate booking, rerouting or previous payment. Do not send other passengers’ identity or banking documents with an initial enquiry.
Sources and checking this information
Checked against the linked official sources on 24 October 2026. Airline procedures can change; use the current instructions when you submit.