TUI flight delay claims: check the operating airline first

Which airline should receive the claim?

TUI’s guidance directs passengers to its own delay form for TUI-operated flights. If another carrier operated your flight, use that airline’s claim route instead. Its current form identifies TUI flight numbers with TOM, OR, BY or BLX prefixes; check your actual booking.

Open TUI’s official flight delay claim form ↗

Check the form’s live instructions

TUI currently asks passengers with a cancelled flight to wait 72 hours before using this form. This is a form-processing instruction, not an extension of any legal deadline. Read the instructions again when submitting because procedures can change.

If you booked through an agent

• Keep the confirmation showing who operated the flight.
• Use the flight details rather than only the holiday reference.
• Keep a copy of any submission made by an agent or another firm.

Tell us if someone has already claimed on your behalf. Avoid opening duplicate cases without checking the existing one.

Choosing your next step

You can use the official airline route for free. Alternatively, ask Sort It Flights for a free assessment enquiry while the proposed paid service is being prepared. See our compensation guide for potential UK261 amounts and eligibility guide for the first checks.

Sources and checking this information

Checked against the linked official sources on 24 October 2026. Airline procedures can change; use the current instructions when you submit.

• TUI: official flight delay claim form
• TUI: which airline to claim from