Check that this template fits your claim
This is an initial request for fixed compensation for an arrival delay under UK261, where those rules apply. It is not designed for every cancellation, denied boarding, baggage, insurance or expenses claim. Check eligibility and the compensation amount before filling it in.
It is not a letter before action, a court document or a guarantee of payment. If your claim has already been refused, start with the rejected-claim guide.
How to use the letter
- Replace all bracketed placeholders and delete the optional connection paragraph if it does not apply.
- Use facts you can support. State when a time or cause is unknown rather than inventing it.
- Check names, dates, amounts and the operator against your booking.
- Use the airline’s official form or other published claim method. Paste the relevant wording into its explanation field where appropriate.
- Keep your finished letter, relevant attachments and acknowledgement.
Writing this letter does not submit a claim. You remain responsible for choosing the correct process and meeting deadlines. See the airline-specific guides for official starting points.
Edit, copy or download your letter
This text stays in the page while it is open. We do not receive it, and it is not saved after a reload.
What should I attach?
Use relevant copies that support the booking, travel and disruption facts. Our evidence checklist helps you organise them. Keep any request for expense reimbursement separate and check the airline’s attachment requirements.
Provide banking or identity information only through a verified official channel when required. Do not add passport numbers or card details to this template.
What happens after I send it?
Save the submission date and reference. Respond to requests for missing details using that case reference. A refusal should be reviewed against its stated reason, rather than treated as a promise that a challenge will succeed. The rejected-claim guide explains how to consider the next step.
Sources and how to check this information
Prepared by Sort It Flights. Guidance checked on 25 October 2026 against the official sources below. Airline and scheme procedures can change. This resource gives general information; it does not determine your individual legal rights.