Use this as a preparation list
Not every item will apply, and a missing document does not itself decide whether you have a claim. Tick what you have and leave the rest as a reminder. This checklist is not an eligibility test or an upload form.
Keep originals safely and share relevant copies through the airline’s official process. Use a separate folder for each affected journey.
Tick off the evidence you have
0 of 15 preparation items ticked. This is not an eligibility score.
Ticks stay in this tab only and reset when you reload. Nothing from this checklist is sent to us. Your download is a text file you can edit or print.
Missing your boarding pass?
Look for the booking email, e-ticket, airline messages or other records connecting you to the flight. Explain what you still have and ask the airline to check its own records. A lost boarding pass does not by itself settle the question. The CAA’s guidance discusses alternative evidence.
Make a clear timeline and file index
A short, consistent record helps someone follow your case. Use date, local time, event and supporting file as your four columns. Mark an estimated time as estimated.
| Event | Evidence file |
|---|---|
| Original itinerary and scheduled arrival | 01-booking-confirmation |
| Airline disruption explanation | 02-airline-message |
| Actual arrival information | 03-arrival-record |
| Application and final response | 04-claim-history |
Do not change the original evidence to match your summary. If two records conflict, keep both and explain the difference.
Ready to write or follow up?
For a first application, use the free flight delay claim letter template. For an existing refusal, use the rejected-claim guide. If you are unsure whether the flight qualifies, start with the eligibility guide.
Sources and how to check this information
Prepared by Sort It Flights. Guidance checked on 25 October 2026 against the official sources below. Airline and scheme procedures can change. This resource gives general information; it does not determine your individual legal rights.